Here's what our customer say...
Rowlinson Garden Products used our Own Vehicle Module to manage their own fleet
With our Own Vehicle solution you can ensure that vehicle route plans are optimised in the most efficient order, taking into account your vehicle and driver capacity.
Ensure you meet your customer expectations by planning routes to meet delivery windows.
You can plan one vehicle at a time or all your deliveries that day.
Guarantee all necessary vehicle checks are carried out and logged before drivers leave for the day.
Any defects or problems are stored in a central system and can be flagged with an appropriate individual.
Completing vehicle checks electronically ensures there is a record that can be retrieved, should it be required.
Customise the vehicle checks, with criteria specific to your needs.
Track your vehicles to have full visibility of your operations. Report on planned versus actual routes. Monitor driver hours, behaviour and performance.
Keep your customers informed about the progress of their orders, with email and SMS notifications, to reduce the number of WISMO calls.
Notify customers when a delivery slot has been booked, once it is on it's way, as well as provide a time window for the expected delivery and link to a dedicated tracking page.
Vehicle tracking allows ETAs to be modified based on real-time data and customers can see the updated ETAs on the tracking page.
Electronic proof of delivery (ePOD) enables your drivers to capture signatures or photos as a delivery is made. These are stored within myCCL and can be emailed to the customer as confirmation.
Get the visibility you need to make best use of the drivers and vehicles available to you with dedicated reporting and analysis.
Access reports that show late, deliveries, on time in full and by driver. Use myCCL's detailed reporting to further analyse your own vehicle performance.
Make informed business decisions and help improve service delivery.
It is important to my team and I that we have proof-of-delivery and tracking status of orders from all our suppliers. The myCCL system gives us this in a single place and ensures we can answer customer queries right away while they are still on the phone.
Louise Statham, Head of Customer Service, Rowlinson Garden Products
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