Ready to reclaim the delivery experience? myCCL Pro includes the Customer Experience Solution as standard.
Customers want to stay in the know - so keep them updated at every stage of their order journey.
Automatically send milestone email and SMS notifications, with links to dedicated landing pages mirroring your own website design.
These pages include detailed delivery information from the carrier, so that customers can track the status of the delivery themselves - reducing WISMO (Where is my order?) enquiries. As well as keeping customers engaged with your brand.
Capture instant customer feedback and take action to improve your business processes and inform carrier decisions.
Being able to understand and proactively address issues leads to happier customers and greater loyalty.
Milestone notifications repeatedly drive customers to tracking pages, offering multiple opportunities to show relevant content.
Promote related products in your branded tracking pages to drive additional sales, help build loyalty and repeat customers.
Create an immersive brand experience that improves conversion rates by targeting customers when they are most engaged with your brand.
Build loyalty and increase your customers' repeat purchase rate, by providing a remarkable delivery experience.
Reinforce your brand and create a consistent journey for your customers, across multiple touch points.
Easily configure order tracking pages and email notifications to be in line with your brand.
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