Menu
CCL Logistics & Technology
  • CCL Logistics & Technology
  • Supply Chain and Logistics
    Ensure your reputation by trusting experts who care passionately about your logistics.
    Supply Chain and Logistics
    • Mail and Packets
      UK & International delivery options
    • Parcels
      B2B / B2C, UK, Europe and worldwide delivery services
    • Road Pallets and Haulage
      Economy, next day and timed services
    • Air and Sea Freight
      Air, Sea and Air-Sea Freight
    • Warehousing
      Storage, pick-pack-dispatch, stock management and fulfilment
    • Export Packing
      Bespoke packing solutions tailored to your needs
    • Specialised Services
      Same day delivery, exhibitions, product recalls and many more specialist logistics services
    • Control Tower
      Your fully managed supply chain solution
  • Technology Solutions
    Improve visibility and simplify process from your supplier through to your end customer
    Technology Solutions
    • myCCL - Transport Management
      One platform to manage your entire supply chain
      • Supply Chain Visibility
      • Multi-Carrier Shipping
      • Own Vehicles
    • Integrations
      Connect your existing business systems to the carriers with a single integration
    • Pricing
      Choose the myCCL package that's right for your business.
    • Warehouse and Dispatch
      Automate your warehouse from ‘Goods In’ to ‘Dispatch’
      • Automated Dispatch
      • Smart Warehouse Solution
    • Customer Experience Solution
      Own your customers' delivery experience with our branded tracking solution
  • Data and Insights
  • Sustainability
  • About Us
  • Careers
    Take the next step in your career with CCL
    Careers
    • Vacancies
      Search our vacancies and apply
      • IT Manager
      • Business Development Manager - Freight Forwarding
      • National Account Manager – 2 Vacancies, M6 NW Corridor and East Midlands
    • Our teams and what they do
      A quick view of the teams that make up CCL
  • Resources
    A collection of our latest news, case studies and guidance
    Resources
    • Case Studies
      How we've helped our customers reduce their costs and grow, sustainably
    • Articles
      Our latest news, product and service updates, articles and opinions
    • View Our Brochures
      Download copies of our latest Logistics and Technology brochures.
    • International Shipping
      Guides to help your business trade internationally.
      • Exporting Parcels
      • Exporting by Road
      • IOSS
  • Contact Us
  • CCL Logistics & Technology
  • Supply Chain and Logistics
    • Close
    • Supply Chain and Logistics
    • Mail and Packets
    • Parcels
    • Road Pallets and Haulage
    • Air and Sea Freight
    • Warehousing
    • Export Packing
    • Specialised Services
    • Control Tower
  • Technology Solutions
    • Close
    • Technology Solutions
    • myCCL - Transport Management
      • Close
      • myCCL - Transport Management
      • Supply Chain Visibility
      • Multi-Carrier Shipping
      • Own Vehicles
    • Warehouse and Dispatch
      • Close
      • Warehouse and Dispatch
      • Automated Dispatch
      • Smart Warehouse Solution
    • Customer Experience Solution
    • Integrations
    • Pricing
    • Technology Brochure
    • Technology Solutions
  • Data and Insights
  • Sustainability
  • About Us
  • Careers
    • Close
    • Careers
    • Vacancies
      • Close
      • Vacancies
      • IT Manager
      • Business Development Manager - Freight Forwarding
      • National Account Manager – 2 Vacancies, M6 NW Corridor and East Midlands
    • Our teams and what they do
  • Resources
    • Close
    • Resources
    • Case Studies
    • Articles
    • International Shipping
      • Close
      • International Shipping
      • Exporting Parcels
      • Exporting by Road
      • IOSS
    • View Our Brochures
    • Resources
  • myCCL log-in
01292 310 510 myCCL log-in
Contact Us
  • Home
  • Resources
  • Case Studies
  • Home Hardware Direct

HOME HARDWARE DIRECT

Accelerating ecommerce growth with myCCL and One Click Dispatch

THE CHALLENGE

As part of its continual growth, Home Hardware Direct knew it had to boost warehouse throughput to meet online order demand.

At the time, Home Hardware Direct was using its carrier's online portal to manually book shipments, so its team was spending hours each day completing order details by hand, to transfer information to the carrier’s system, and generate shipping labels that were then sent back to Home Hardware Direct’s warehouses to be applied.

Warehouse staff were spending tens of hours each week processing labels, time which the company wanted to reduce, without having to hire temporary staff.

So, it began scoping business process improvement systems that could save its team hours when picking and packing goods.

ABOUT HOME HARDWARE DIRECT

A household name, Home Hardware Direct is the Ecommerce arm of the Home Hardware business that was founded in 1983. The buying group is dealer-owned and is the largest voluntary organisation in the UK for home improvement stores.

With an ecommerce site that serves over 60 members, including independent hardware shops, housewares stores, cook shops, ironmongers and garden centres, Home Hardware Direct sells to the public (B2C).

Home Hardware Direct’s ongoing aim is to improve both its customer service and its sales, something which made it want to increase the speed and reliability of its pick-pack-dispatch process.

CCL SOLUTION

  • One Click Dispatch integration for automated label generation.
  • A single dashboard for tracking all shipments.
  • 24-7 support from CCL’s UK based Customer Service team.

THE SOLUTION

After speaking to the CCL team, Home Hardware Direct was made aware of CCL’s One Click Dispatch automated label generation software, available through its multi-carrier management platform, myCCL.

While happy to initially keep its single carrier shipping solution, Home Hardware Direct wanted to try the One Click Dispatch functionality that came with myCCL.

After a consultation and technology demo, Home Hardware Direct began integrating its website with myCCL, to maintain its existing carrier relationship, but sync order data with One Click Dispatch.

Now, using this system, the warehouse team type the delivery note’s order reference number, then the system ensures all the delivery information is complete and runs the business rules, automatically choosing the best service for that order.

Shipping labels are generated and pushed back to myCCL, to be printed from the warehouse floor, ready for dispatch.

I would highly recommend One Click Dispatch. Now we have reduced errors and no longer have to process shipments manually. Using the same manpower, we can process more online orders, even during busy periods, which means more sales. "
Chris McEwan, General Manager, Home Hardware Scotland
20
HOURS PER WEEK SAVED PROCESSING SHIPMENTS

THE RESULTS

myCCL One Click Dispatch has saved the team up to 20 hours a week of labour, cutting the time spent processing orders and printing labels; this has freed it up to focus on other tasks, increasing productivity and throughput.

By eliminating manual data entry, the team has also managed to cut mistakes during the pick and pack process.

TALK TO US TODAY

We can help you reduce your costs and grow, sustainably.
GET IN TOUCH
  • Supply Chain and Logistics
  • Technology Solutions
  • Data and Insights
  • Sustainability
  • Careers
  • About Us
  • Case Studies
  • Articles
Connect with us
Terms and Conditions Privacy Policy Cookie Policy Terms and Conditions of Carriage Technology Terms and Conditions

© CCL Logistics 2022

This site uses cookies. By using this site you agree to the use of cookies. Read our Cookie Policy