THE CHALLENGE
With business booming, Caesarstone enjoyed double digit year-on-year growth. As demand for its product grew rapidly, the international business sought better logistics technology to help it improve shipment transparency, manage its dispatch data, and increase throughput.
As a customer-focused business, Caesarstone wanted the reassurance of knowing it could quickly resolve WISMO calls, should they occur, so it sought a solution that came with a logistics support team, to provide a fully managed service.
Additionally, Caesarstone wanted a superior shipment tracking dashboard, for improved transparency at a glance.
Caesarstone also sought to improve its warehouse process. Previously, Caesarstone’s sales team emailed orders to the warehouse team, who would copy and paste data into its old platform to ship goods. This was a time-consuming process, open to manual data entry error.
To improve its process, Caesarstone wanted a solution that enabled the warehouse team to directly book, label and track jobs on one platform, helping it manage dispatch data and increase throughput.
ABOUT CAESARSTONE
Founded in 1987, Caesarstone is a publicly traded company that has pioneered quartz surface manufacturing. Selling B2B worldwide, its products include quartz countertops, vanity units, floors, and other interior surfaces, for both residential and commercial buildings.