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  • Ardtaraig

ARDTARAIG

Handling peaks at speed with myCCL
and One Click Dispatch

THE CHALLENGE

In 2015, the family business was looking to meet increased demand from its ecommerce site, especially during its peak season, the run up to Christmas, when it could receive orders for around 5,000 shipments over 10 days.

To do this, Ardtaraig Fine Foods sought a technology solution that could improve process and increase team productivity by reducing manual data entry when dispatching orders.

They also wanted to keep customers happy by offering a wider range of delivery options - including next-day - while also ensuring service levels were maintained. Added to this, it wanted to improve the traceability of its shipments, to quickly resolve customer WISMO queries.

At the time, Ardtaraig Fine Foods was using three separate carriers and managing these accounts itself, spending hours tracking shipments across the carriers’ different portals when handling WISMO calls.

This also meant that the team received three separate carrier invoices, resulting in additional time and effort spent by the finance team on reconciliation.

ABOUT ARDTARAIG

For over 40 years Ardtaraig Fine Foods has been selling Smoked Scottish Salmon and luxury Scottish hampers to the public and corporate customers.

Its products include Scottish seafood, gift boxes, hampers and customised gifts.

As Ardtaraig’s business has grown it has exported across the world, gaining the Queen’s Award for Enterprise in recognition of its export success.

OUR SOLUTION

  • myCCL for booking and tracking parcel shipments across multiple carriers from a single dashboard
  • Improved service choice to enable shipments to be dispatched seven days a week
  • One Click Dispatch integration for automated label generation
  • One monthly invoice regardless of the number of carriers used
  • Service, Delivery & Environmental Analysis
    reports to provide deep understanding of
    customer and supplier shipment history
  • 24-7 UK based Customer Service support

THE SOLUTION

Ardtaraig Fine Foods adopted CCL Logistics & Technology’s multi-carrier management platform, myCCL.

Using myCCL, the business is able to offer multiple delivery options to its customers, taking advantage of CCL’s leveraged rates.

Shipping labels are generated automatically using One Click Dispatch; Ardtaraig transfers order data via CSV, the orders are processed, and pre-set Business Rules choose the best carrier and service for each order.

Ardtaraig can track live shipments on the myCCL Dashboard, which allows its team to view orders using a traffic light triage system, with late shipments shown in red.

If shipments do run late, Ardtaraig has the support of CCL’s UK-based Customer Service Team, who proactively seeks a solution and keeps the Ardtaraig team updated.

Instead of receiving and paying multiple carrier invoices, this is now consolidated into one monthly invoice from CCL.

Ardtaraig Fine Foods can also monitor logistics spend and carrier performance through myCCL’s Service, Delivery & Environmental Analysis Reports.

 

 

We have been using myCCL for quite a long time now and love the service. The onboarding was easy, and we have referred a large number of friends and clients to CCL’s services as a result. Try it, you won’t be disappointed! "
Peter Mortimer, Director, Ardtaraig

THE BENEFITS

Using myCCL, Ardtaraig Fine Foods has moved all its carrier activity – from booking, to tracking to multi-carrier management – onto a single platform, saving the team time in its daily admin tasks. The dashboard provides an overview of all shipments, making it easier for the team to answer WISMO queries quickly.

One Click Dispatch has saved Ardtaraig hours booking shipments and printing labels, which has enabled the team to process orders more quickly and meet increased online demand for their products.

Delivery Performance Reporting has also given the team a tool to analyse logistics spend and carrier performance, making it easier to strategically plan and optimise their supply chain.

 

8 HRS
saved per day

THE RESULTS

myCCL has saved Ardtaraig Fine Foods eight hours a day in labour during peak season and helped the business handle volumes of around 5000 shipments in 10 days.

TALK TO US TODAY

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