We understand that people want to know where their delivery is at any time. A recent article in ‘The Delivery Magazine’ claims many online shoppers are not being wowed with a good delivery experience and can’t get the information needed.

A survey found consumers felt they were being left in the dark when it came to finding out when their goods were due to be delivered, with one in five believing more could be done to keep them informed of delivery times.

“Over half (51%) of those surveyed said that they would like all their deliveries to be timed, enabling them to ensure that they were at home to receive them. When waiting in for a parcel, the majority (75%) preferred a one hour time window for their delivery,” it was reported.

Delivery performance and transparency is critical when it comes to eCommerce. By using a wide range of couriers throughout the world you can view the carrier options for a shipment and see the estimated time in transit.

Through our MyCCL technology platform, businesses can keep their customers informed throughout a parcel’s journey.  Offering branded dispatch and update email or text services, customers can tell immediately when an item’s been shipped and where it is along its path to their doorstep.

WISMO – where is my order – still remains one of the most time-consuming customer enquiries to deal with.

MyCCL aims to reduce these customer calls significantly by giving both the business and their customers clear and simple information updates on the delivery progress.