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Visibility is predictability

Whether it’s around the UK, across Europe or wider afield,
you’ll be able to see exactly where everything is at any time
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Through one log-in you can track all shipments through all your carriers

Not only will you be able to view the latest status updates from the carrier, but because we pro-actively track your shipments from collection to delivery, you’ll also see the latest updates from us

One-click customer service

  • One simple colour-coded dashboard that refreshes every minute
  • One-click to get answers to customer queries
  • View domestic, inbound and outbound shipments on a single screen regardless of carrier or mode of transport
  • Traffic light system to indicate the status of your shipments
  • View all live shipments or those recently delivered
  • View shipments awaiting an update from the carrier
  • View problem jobs as soon as an issue arises – contact your customer proactively
  • Heads-up notifications when we need some information from you
  • Instantly see your YTD delivery performance across your supply chain or individually by service type

We track your shipments, so you don’t have to

  • But you’ll have visibility of all of your shipments (from collection to delivery) and can click through to view as much information as you require
  • View the status of inbound and outbound shipments on a single screen with traffic light markers (green, amber, red)
  • Milestone visibility for Pallet Network, Haulage and Freight Forwarding shipments
  • Fully integrated with carriers’ own parcel tracking systems, so no need to use multiple carrier websites
  • See every scan each parcel has received on its journey
  • Carrier and CCL updates both available so you have the most up to date information available
  • Quick filter option on customer name, postcode or PO number to find live shipments when customers call – no need for a tracking number
  • Set up email alerts by shipment type or for everything

Keeping in touch when you need us

  • We will be proactively tracking your shipments from collection to delivery, but we’re also there to help if you need us
  • Give your inbox a breather and communicate with us at an order level through MyCCL
  • We keep a log of every communication on the system for 2 years so you’ll always have the details if you need them
  • View the latest status updates from CCL at an individual order level
  • Switch on email alerts to be notified when we send you a message about a shipment
  • When we need something, your dashboard shows a ‘response required’ notification

Proof of Delivery

  • Ever struggle to find PODs when your customer or Finance ask for one? Not with MyCCL
  • View your recent shipments from the last 7, 30 and 60 days
  • View PODs at the click of a button
  • Search based on part of a PO number, postcode or customer name – no need for a tracking number
  • View the actual signature POD for some parcel shipments
  • Save, print or email the POD to your customer in case of dispute
  • View 25 months of data
  • We only invoice once a POD has been received and you can view this on your invoice itself
  • Run a report to show the POD for every shipment sent in any given time period

Explore our technology

Want to get complete visibility?

MyCCL gives you 20/20 vision across your business

Give us a call to find out how