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Making a claim

Hopefully this will never happen, but if it does, here's some help
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Sometimes there’s no way of avoiding admin paperwork

In this section we aim to help you deal with this as efficiently and painlessly as possible

Dealing with Claims

  • Whilst we make every effort to ensure your shipment will arrive intact and on time, sometimes things can go wrong. Hopefully the guidance here will help make it as simple as possible should the worst happen to your delivery
  • Claims can only be processed for missing or damaged shipments. Please ensure all original packaging is kept. Some carriers have an excess for claims. Insurance claims will not reimburse lost profit or losses
  • Claims cannot be accepted for late deliveries, where the packaging was inappropriate or if the shipment was signed for as being in good condition
  • Each carrier we use has different levels of compensation (clearly stated in your prices agreement) and usually depend on the declared weight i.e. x £s per kilo
  • Damaged and missing shipments must be reported to us within two working days of delivery or due date. Claims usually take between four to eight weeks to complete and are usually settled in the form of a credit note
  • We will send you an acknowledgement letter requesting any additional information such as; purchase and sales invoices for the shipment the claim relates to, repair value if possible. This should be provided to us within a further three working days

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Need further information?

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