WE'RE HIRING

THINK CAREER. THINK LOGISTICS.

Logistics is the unseen and often under-appreciated engine behind our economy, our jobs and our way of life.  It connects us to the things we need.  It connects people.  It fuels business growth.  It plays a vital role in today’s economy.  It keeps the world moving. 

We provide a full range of logistics services from mail to packets and parcels to pallets, along with part and full loads for delivery throughout the UK, Europe & Worldwide by Road, Air or Sea.

THINK CCL

Delivering Happiness is at the heart of everything we do. As a fast-paced company with a ‘make it happen’ attitude, we love nothing more than maximising business opportunities and growing our great reputation.  We’re here to help our customers reduce costs and grow, sustainably.   

THINK GREAT CUSTOMER SUPPORT.

Your primary role will be to effectively manage the 1st Line Support function to support our SaaS platform and users and customers.

Your technical experience will add depth to our technical support function ensuring our internal and external customers receive the best technical support.  You’ll be fanatical about Delivering Happiness to CCL customers and users.

WHAT YOU’LL DO

• Accountable for ensuring the effective day to day operation of the 1^st Line Support function
• Receive, record, triage and direct support issues and requests through to conclusion
• Engage 2^nd Line internal/external resources to investigate and resolve issues and requests
• Carry out data/system configuration activities to resolve support tickets
• Capture and report key support ticket handling data, metrics and management information
• Conduct ticket analysis and contribute to remedial recommendation proposals
• Investigate and manage customer/user issues and complaints
• Responsible for the continuous improvement of people, processes, data and tools in the 1^st Line Support function

WHAT YOU’LL BRING

• Direct experience managing a 1^st Line Support function in a SaaS business
• CITSM Certification or similar
• Excellent verbal and written communication skills
• Familiar with Microsoft O365 tools and features
• Technically proficient to carry out configuration of application settings on behalf of a User
• Provide advice and guidance to Customers/Users on the use and configuration of the System and order processes
• Comfortable with ambiguity, and adept at effective prioritization of tasks and resources
• Ideally have knowledge of the myCCL SaaS Platform as a Customer/User
• Fluent English language skills essential. Multi-lingual desirable but not essential (FR/NL/DE)
• A flexible attitude

WHAT YOU'LL GET

• Competitive salary
• Multiple benefits
• Career development opportunities

MORE ABOUT CCL LOGISTICS & TECHNOLOGY

CCL has been providing value-add logistics services since 1999. Our solutions allow manufacturers, distributors, wholesalers and retailers to improve their productivity, meet order demand, surpass customer expectations and reduce costs.