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It became apparent to us that we needed a forward-thinking and innovative logistics supplier serving a range of transport areas as diverse as deep sea containers from Far Eastern Suppliers to Thermo controlled trailers from mainland Europe.
The added complexity is supplying a range of direct consumers who place orders through our website and expect their orders delivered with notification and on time, which they are.
We care passionately about all our customers, it's refreshing to have this matched by CCL who go above and beyond to provide a positive supplier experience through to the end customer.
To have a forward-thinking supplier who understands their role and has direct empathy with the customer is exactly what we require. It lets us concentrate on the day to day challenges
Since we started using CCL my life is so much easier now. I used to spend hours every day chasing up various couriers but now I just call CCL and they do it all for me.
The staff are very helpful and knowledgeable so they always provide me with answers, should there be any issues with my deliveries.
The system also provides live tracking and updates on all my deliveries which is fantastic, so I cannot recommend them highly enough!
I would have to say that one of the things I really like about using you is the customer service level. Having been very service focused in my last post, your service levels are at the levels I aspire to us having here.
When contacted your response times are really quick, even if you can’t immediately do something you will let us know what is going on. The ease of use of your online portal and the service outlined above are key to us continuing to use your service
Your customer service is amongst the best I have ever experienced. Always cheery, professional and pleasant to talk to. If we have a problem, you are always eager to help and will do everything in your power to do so, always following up with phone calls to let us know what’s going on with any open cases.
I can’t speak highly enough of your wonderful staff
CCL's online booking system allows us to check shipping rates quickly meaning we can quote customers faster. We have access to multiple carriers whom can all be booked online. Having separate accounts for each carrier would be far too time consuming for us. The dashboard section of the online system allows us to easily check all our shipments every morning and even message a CCL member to raise an issue. Overall, we are very happy with the rates and level of personal service we receive from CCL and would highly recommend to any other business
CCL have an enviable reputation in the management and delivery of supply chain solutions. Having now personally worked with them, it’s easy to see how they earned this.
When we first employed CCL they took time to understand our business, our industry and exactly what our requirements were.
Demonstrating intelligent business thinking, optimum efficiency and total reliability, they delivered exactly what they said they would and we continue to benefit from them on a daily basis
I would like to say a very big thank you for all the help you provided with our shipments before the bank holiday, the service you provided was excellent. Even though I did change our requirements at least three times, you reassured me you would be able to handle our shipment, no matter how large.
You were willing to make two trips to collect if needed. Due to our company closing for the week, having you collecting our shipment on our last day, holding our shipment and arranging collection from yourselves after the Easter holiday, enabled us to despatch a lot more product.
We have always had an excellent service from you and would highly recommend your services