Shipping Advice

CCL is committed to doing everything in its power to ensure that all orders are delivered to the correct location, on time and in perfect condition.

There are a few things, however, that the customer can do to help us achieve these outstanding levels of service.

• Please ensure that you have selected the delivery option that best matches your deadline requirements, e.g. same day, next day etc.
• Check that the goods you are sending do not appear on the prohibited articles list.
• Depending on value, your shipment may require additional insurance. Please check if this is required.
• Please ensure that your shipment is packed sufficiently well to withstand the normal rigours of transport.
• Remove any old labels and replace with a clearly printed address that includes the postcode of the delivery location and a contact number.
• Shipping paperwork should be clear and accurate and include contact numbers and the service you require.
• Please check if your shipment is subject to import duty and tax. Failure to do so may result in delivery delay or even failure.
• Please ensure you have prepared a commercial invoice for shipments outside the EU. The following is a list of EU countries for your guidance:

Austria, Belgium, Bulgaria, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.