Delivering Happiness

Absolutely great, always let me know if there’s a problem. I have a lot of faith in knowing CCL will deal with things efficiently, and better than other companies. The team are very polite, helpful and positive

Since we started using CCL my life is so much easier now. I used to spend hours every day chasing up various couriers but now I just call CCL and they do it all for me.
The staff are very helpful and knowledgeable so they always provide me with answers, should there be any issues with my deliveries.
The system also provides live tracking and updates on all my deliveries which is fantastic, so I cannot recommend them highly enough!

We have been using the API with our bespoke in-house integration and it works really well. The process has automated our parcel ordering completely and has sped up dispatch for our customers, which makes for a more efficient service and better relationship with our customers

I would have to say that one of the things I really like about using you is the customer service level. Having been very service focused in my last post, your service levels are at the levels I aspire to us having here.
When contacted your response times are really quick, even if you can’t immediately do something you will let us know what is going on. The ease of use of your online portal and the service outlined above are key to us continuing to use your service

It became apparent to us that we needed a forward-thinking and innovative logistics supplier serving a range of transport areas as diverse as deep sea containers from Far Eastern Suppliers to Thermo controlled trailers from mainland Europe.
The added complexity is supplying a range of direct consumers who place orders through our website and expect their orders delivered with notification and on time, which they are.
We care passionately about all our customers, it's refreshing to have this matched by CCL who go above and beyond to provide a positive supplier experience through to the end customer.
To have a forward-thinking supplier who understands their role and has direct empathy with the customer is exactly what we require. It lets us concentrate on the day to day challenges

I would like to say a very big thank you for all the help you provided with our shipments before the bank holiday, the service you provided was excellent. Even though I did change our requirements at least three times, you reassured me you would be able to handle our shipment, no matter how large.
You were willing to make two trips to collect if needed. Due to our company closing for the week, having you collecting our shipment on our last day, holding our shipment and arranging collection from yourselves after the Easter holiday, enabled us to despatch a lot more product.
We have always had an excellent service from you and would highly recommend your services

The packing side of your business is extremely good and all items are packed to a very high standard and to our specifications. Friendly staff are again on hand to provide any help needed

Their technology platform is brilliant – quote function excellent – enables me to respond quickly to my customers

CCL have by far been our best supplier of services, and in the haulage business they cannot be matched. Always proactive and make sure they deliver on time

Just a wee note to thank you for all your help with importing, we are delighted at how smooth the process was and really appreciate all your advice and help!

CCL's online booking system allows us to check shipping rates quickly meaning we can quote customers faster. We have access to multiple carriers whom can all be booked online. Having separate accounts for each carrier would be far too time consuming for us. The dashboard section of the online system allows us to easily check all our shipments every morning and even message a CCL member to raise an issue. Overall, we are very happy with the rates and level of personal service we receive from CCL and would highly recommend to any other business

I regularly monitor prices for shipping and yes, you guys offer a very competitive price for which I am always thankful. But the most important bit is customer service which I cannot fault and they both go hand in hand

I’ve never had such efficient service in my entire work experience as with you lot!!! Going forward we will always turn to you first

Your customer service is amongst the best I have ever experienced. Always cheery, professional and pleasant to talk to. If we have a problem, you are always eager to help and will do everything in your power to do so, always following up with phone calls to let us know what’s going on with any open cases.
I can’t speak highly enough of your wonderful staff

We have been using you to deliver both within the UK and overseas for many years and have found you to be incredibly reliable and efficient, both with your communication and deliveries.
On top of this you provide the most competitive prices and can always accommodate our varying needs

CCL have an enviable reputation in the management and delivery of supply chain solutions. Having now personally worked with them, it’s easy to see how they earned this.
When we first employed CCL they took time to understand our business, our industry and exactly what our requirements were.
Demonstrating intelligent business thinking, optimum efficiency and total reliability, they delivered exactly what they said they would and we continue to benefit from them on a daily basis

We are very happy with CCL overall and using their technology platform for the packages is very straightforward. Haven’t found another haulier that matches your service and your team are all lovely

Just to let you know that the motorcycle is now safely in Cyprus. Thank you very much for all your help and excellent service. Next time I need to send a motorcycle you will be the first person I call

We have been both a customer and supplier to CCL for over 5 years. In that time, we have worked very closely with the team there.
Very impressed with the professionalism shown by them all, their willingness and high customer service levels which are demonstrated on a consistent basis on the various types of projects and shipping requests we have engaged with them on.
They are a trustworthy team who deliver customer expectations. I would have no hesitation in recommending CCL to any other business

CCL took time to understand our business, our industry and exactly what our requirements were. Demonstrating intelligent business thinking, optimum efficiency and total reliability, they delivered exactly what they said they would and we continue to benefit from them on a daily basis.