Conditions of Carriage CCL is an outsourcing logistics provider and, under normal circumstances, does not physically handle goods. Please read our conditions of carriage carefully.
In these conditions of carriage the following expressions shall have the following meanings:
1. “Company”, “CCL”, “ccl-logistics.com”, “www.ccl-logistics.com” and “we” means Consolidated Carriers Ltd.
2. “Customer”, “you”, “your” means the person or company entering into the contract.
3. “Consignment” means the goods or items to be carried in accordance with the conditions.
4. “Contract” means the contract of carriage between the Customer and the company.
5. “Goods or Items” means individual or grouped items that are defined by a specific sub-contractors freight restrictions.
6. “Sub-contractor” means the chosen third party logistics provider, as decided by the Customer or CCL.
7. “Freight Restrictions” means the definition of what is and is not acceptable goods or items for each individual sub-contractor.
8. “Consignee”, “Receiver” means the person or company who is receiving the consignment.
9. “Shipper”, “Sender” means the person or company the goods are being collected from.
10. “Collection”, “Delivery” means consignment to be collected for delivery to an agreed address.
11. “Service” means the target delivery date and or time.
12. “Prohibited Items” means items that have been designated by the subcontractor as unsuitable for delivery.
13. “AWB”, “Airwaybill” means the documentation to accompany the consignment.
14. “Label” means the label to be attached to the consignment for delivery.
15. “Working Day” means Monday to Friday from 9am to 5.30pm, excluding public and bank holidays.
16. “Price” means the price as set out in any quotation price list or order, excluding VAT.
Obligation to the customer
CCL will arrange delivery of the consignment through a nominated subcontractor.
As CCL do not come into direct contact with the consignment but arrange for the collection through a sub-contractor please ensure the correct consignment is given to the correct sub-contractor, i.e. the one specified at the time of ordering.
The sub-contractor has the right to refuse a consignment under certain circumstances, such as insufficient packaging or the consignment failing to meet the freight restrictions.
In addition, CCL has the right to refuse any order booked on our system, made verbally or in writing to our office.
All queries/claims must be directed through CCL, who will then contact the relevant sub-contractor on your behalf. If the sub-contractor is contacted directly, CCL may not be able to assist you with your query at a later date.
Our automated ordering system books the collection with the sub-contractor as requested by the customer. If a collection fails to be made, you must contact CCL, and alternative arrangements will be made as soon as possible.
Our automated system books and charges for the delivery. If the consignment has to be returned then a return charge may be levied.
CCL can only deliver to a full street address. Deliveries cannot be made to a PO Box or BFPO address. If a consignment is collected and returned for this reason, no refund will be given.
All prices quoted on this website are in pounds sterling unless stated otherwise.
Payment is taken by our automated system at the end of your order.
This service can be cancelled and a full refund will be given, providing the subcontractor has not attempted collection, in which case a cancellation charge will be applied.
The order and any cancellation of order will be confirmed in writing. If this is not received, please contact our offices where the transaction will be checked.
Tracking is available online free of charge through our website, or verbally via telephone. Hard copy Proof of Delivery will be charged at £6.00 per consignment.
Each sub-contractor provides individual freight restrictions in terms of weight, size and collection / delivery restrictions. These will be available to view at the time of booking. Please read these in conjunction with our Prohibited Items list.
Certain items are not acceptable for delivery, please check that we are able to carry your contents before placing your order. A Prohibited Items section is provided for your convenience. Prohibited items could be subject to non collection, delay or return. If a prohibited item is collected and then later returned, no delivery refund will be given and return charges may be applicable.
In the event of damage, a Prohibited item may be discarded, depending on the condition of the consignment. No claim for loss or damage can be made on a Prohibited item.
In addition, the sender will be liable for any damage caused in transit to other shipments or property resulting from sending a Prohibited item.
CCL operates an automated booking service. If you chose to purchase additional transit cover on a Prohibited item, the cover will be invalidated. The charge, however, will stand.
The Prohibited Items list must be read and understood as part of these Terms and Conditions.
Each sub-contractor provides individual service offerings in terms of speed of service and timed delivery options. Whilst CCL and its sub-contractors will always endeavour to provide 100% on time collection and delivery performance, occasional failures are inevitable. CCL or its sub-contractors do not guarantee any service offerings.
Collection & Delivery
Our automated system books the collection as per the customer’s request. The system will tell you if the time slot requested is available. If not available, you must select an alternative.
Please note this collection time is not guaranteed. In the rare event that the subcontractor fails to make the collection, we will rebook within 24 hours, subject to working days, as long as the shipper is available. No refund will be given for a failed collection.
Please note, we cannot specify a morning collection. You can request after a certain time, if permitted, but collections may be made up to 6.00pm on any given working day.
Collections will be made on working days only, unless specifically agreed otherwise. Saturday deliveries are available on request, at a premium rate, but as with all service options are not guaranteed.
Please ensure you, or your authorised nominee, are in at the collection time that you request. A surcharge of £15.00 will be applied if no-one is available when the sub-contractor attempts to collect your consignment.
A receipt must always be obtained from the sub-contractor on collection of your consignment. No claim can be made if a collection receipt has not been obtained as there is no proof that the sub-contractor has collected the consignment. In such a case a full refund will be given as there is no proof of the delivery taking place.
Please note that most sub-contractors will require a label to be printed out and attached to the consignment, along with an AWB for presentation to the subcontractor who will take a copy and leave a signed copy as your proof of collection. It is necessary that these items be printed in advance of the collection. It is also necessary that you ensure the label and AWB print quality is of a high standard, as both may have bar codes.
It is the customer’s responsibility to ensure that all the details are correctly completed and displayed on the correct consignment. No claim or reduction will be made if the consignment is sent and the details were incorrect or placed on the incorrect consignment. It is not the sub-contractors responsibility to check this information, so please ensure this is checked before they leave.
The price of any timed deliveries that are not delivered by the quoted time, such as pre 10am or pre 10.30am service will be reduced to the next chronological service offering price, so long as the reason for delay has not been out with the sub-contractors control. For example, but not limited to: customs query, adverse weather conditions, accident on road, incorrect information having been supplied or no one available to sign.
Consignments collected and or delivered in certain remote areas in Scotland, Wales, Cornwall, Northern Ireland and Offshore Islands may be subject to a 24- 96 hour delay with all sub-contractors. Please check before booking.
Consignments sent to remote areas nationally and internationally may also be subject to delay. Please check before booking.
Transit times must be checked for the service ordered.
On some services there will be a surcharge if a re-delivery is necessary. Please ensure that the consignee is available to accept the delivery or you may have to pay an additional charge on each delivery attempt, please check the individual sub-contractor notes prior to sending.
A customs invoice must be completed for ALL countries outside the European Union. You will be guided online to complete this where applicable. You will receive an email template to be completed by you once booking is finalised. Five copies of this must be individually signed and given to the sub-contractor on collection.
You will be able to track the progress of your consignment online from our website. The documentation that is provided at the end of your order or which the driver brings in will contain the tracking number.
Please note we cannot accept consignments to any PO Box address or BFPO address through our services.
Consignments should not be strapped or taped together. This is not a secure way for consignments to travel.
No claim can be made for any additional item that was strapped to the original in the event that they become separated in transit.
Please note that any consignment collected must be packed sufficiently to withstand a drop from a minimum of 6 foot. Fragile consignments should not be sent. Please read our Packaging Guidelines in conjunction with our Prohibited Items list.
You are pre-paying for the delivery charges of your consignment only. CCL has no control over any customs issues or charges that may arise. Any additional
Customs charges must be paid in full by the sender or receiver before delivery is made. CCL reserve the right to pass these charges directly onto you. Please note should the consignee refuse to accept customs charges and the consignment is returned to you, all return charges will also be passed on.
Documents up to 1.5Kg do not need a commercial invoice to any destination. These should be declared as zero value. If a value is entered, CCL cannot be held responsible for any charges that may apply.
Consignments that are of high value or require an export licence may be delayed as they will require further documentation for clearance.
Should Customs apply additional charges, these will be passed on at cost, retrospectively.
By entering the weight and dimensions of your consignment you are pre-paying the delivery. If the consignment is heavier or larger than originally declared then the additional weight or volume weight will be charged to you together with a surcharge of £10 + VAT. You will be notified of additional charges in writing.
A surcharge of £15.00 will be applied if you do not make yourself or your nominee available when the sub-contractor attempts to collect your consignment.
Some sub-contractors may apply a surcharge if a redelivery is necessary.
Some areas will be subject to a remote area surcharge. This will be calculated in the quoting system at the time of booking.
Customs charges are out with our control. All customs charges will be passed on and may be done so retrospectively. Please see the Customs clearance section.
Late Delivery Claims
CCL and its sub-contractors will make every effort to ensure your consignment is delivered on time.
Please note that no services are guaranteed. Late delivery will still result in a charge being applied. Any timed service consignment that is not delivered by the quoted time, such as pre 10am being delivered late at 11.30am will result in a reduction of the charge to the next chronological service offering. Please note that it is your full responsibility to highlight late deliveries and request a service price reduction. This must be done in writing ,quoting your consignment reference number, no later than three days after delivery.
Damaged / Lost Claims
Each service comes with a limited amount of consignment insurance cover, which varies for each individual sub-contractor. If you require additional insurance cover, the full amount must be declared at the time of booking. Please make sure your consignment is packaged appropriately.
In the event of a claim, a copy purchase invoice will be required to prove the value of the consignment and or the repair costs, along with a signed copy AWB as proof of collection.
In the rare event of damage, all packaging must be kept for inspection by the sub-contractor. The item must be available for inspection in the state it was delivered, at the address it was delivered to. If the item is moved or the packaging is not kept, the claim will be void. Photographs of the internal and external packaging as well as the damaged item must be supplied to initiate a claim.
In the event that a claim is approved and / or repair costs are paid, your consignment costs will be refunded. Consignment costs are only paid on fully approved claims.
A lost claim can only be processed once the sub-contractor has made extensive searches and deems the goods as lost.
Any claim must be brought to us within three days of receipt in the case of damage, and 15 days in the case of loss.
Please note that all damage claims will be automatically void if the consignee has signed for the consignment without making reference to damage on receipt. By signing for the consignment without making reference to damage means the consignee accepts the consignment has been delivered in good condition.
Whilst CCL endeavour to resolve most claims within 30 working days, this process may take up to 90 days.
A receipt must always be obtained on collection of your consignment. No claim can be made if a collection receipt has not been obtained as there is no proof that the sub-contractor has collected the consignment. In such a case a full refund will be given as there is no proof of the service taking place.
Your consignment must be packed to a professional standard, packed within a strong cardboard box with the contents cushioned and protected inside. The packaging must also be sufficient to protect the consignments weight. Any claim resulting from a consignment that is not packaged to a professional standard and in line with the above will be rejected.
In addition, you will be liable for any damage caused in transit to other consignments or property resulting from sending a consignment that is insufficiently packaged.
Prohibited Items are excluded from our services and if sent, are sent at the owners risk.
CCL operates an automated booking service. If you chose to purchase additional transit cover on a Prohibited item the cover is invalidated.
If the outside packaging is intact, then any claim for damage to the consignment will be invalidated, as the internal packaging will be deemed insufficient to protect the product. Consignments should not be strapped or attached together. This is not a secure way for consignments to travel. No claim can be made for any additional item that was strapped to the original in the event that they become separated in transit.
You are responsible for the information entered in our system. CCL will not be held responsible for wrong information that is entered and any delay this may cause. No refunds will be given in this instance.
It is your responsibility to ensure that all the details are correctly completed and displayed on the correct consignment and no claim or reduction will be made if the consignment is sent and the details were incorrect or placed on the incorrect consignment. It is not the sub contractor’s responsibility to check this information, so please ensure this is checked before he leaves.
You will be liable for any damage caused in transit to other shipments or property resulting from sending a Prohibited item or an item that is insufficiently packaged.
You are prepaying for the consignment charges and CCL applies these charges on your behalf to its account with the relevant sub-contractor. CCL are not liable for any customs charges which may arise.
CCL will accept no Liability for any Prohibited Items that is sent through our services and subsequently damaged or lost. No claim can be made for a Prohibited item as they are excluded from our services and if sent are done so at the sender's risk.
Loss or damage under the following conditions will not be covered: Acts of God Consequences of war Insufficient packaging / incorrect labelling Prohibited Items - listed in our Help and information section
CCL will deal only with the customer who placed the order.
Liability is also limited to the cost of sending the item only and to the value, covered by insurance, of the consignment if a claim is raised. We will not be liable for any claim for loss of profit, use, breach of contract, loss of revenue, administrative inconvenience, disappointment, or indirect, incidental, financial or consequential loss or damage arising out of, or in relation to, the service you ordered.
Total liability to you in all respects, and for any type of loss, cost or damage, howsoever arising, will be limited to each individual sub-contractor’s standard liability levels per consignment unless you have purchased additional transit cover through us, where the limit of liability will be the cover purchased at the time of ordering.
Nothing in any Contract shall be deemed to limit or exclude CCL’s liability for fraud or for death or personal injury caused by CCL’s negligence or to the extent otherwise not permitted by law.
You will indemnify CCL in respect of all claim demands, damages, liabilities, costs or expenses incurred by CCL, CCL's employees or sub-contractors in relation to any claims by third parties arising in connection with any Contract, or as a result of CCL providing services, which are in excess of the liability of CCL under this agreement.
Any claim must be brought to us within three days of receipt in the case of damage, and 15 days in the case of loss.
If any part of these terms and conditions is found to be unenforceable as a matter of law, the enforceability of any other part of these terms and conditions will not be affected.
These terms and conditions and any contract between us shall be governed by and interpreted in accordance with Scottish Law and the Scottish Courts shall have jurisdiction over any disputes between us.
These terms and conditions are in addition to your statutory rights as a consumer which remain unaffected. The Contracts (Rights of Third Parties) Act 1999 shall not apply to this agreement.
CCL aim to provide the highest possible levels of customer service. If you have any complaint about the service you have received from us, please contact our Customer Service Manager.