Claims
Whilst CCL and your nominated carrier make every effort to ensure
your shipment will arrive intact and on time, it is impossible to
provide a 100% problem free service.
The following guide should help you understand the claims process.
Basic Rules
Claims can only be processed for missing or damaged consignments.
No claim will be accepted for late deliveries.
Claims will not be accepted for insufficient packaging.
Claims cannot be accepted if your shipment has been signed for in
good condition.
Each Carrier has different levels of compensation, clearly stated
in your prices agreement, usually related to the declared weight i.e.
x £s per kilo.
Some Carriers have an excess for claims.
Insurance claims will not reimburse lost profit.
Insurance claims will not reimburse consequential loss.
Ensure all original packaging is kept in case a site investigation
is required.
Claims Process
Damaged shipments must be reported to CCL within two working days
of delivery and missing shipments must be reported within two working
days of the due date.
CCL will send you an acknowledgement letter requesting additional
information including: purchase and sales invoices for the full shipment
and / or part of the shipment the claim relates to, along with repair
value if possible.
You must submit the supporting information within a further three
working days.
CCL will then process the claim.
Claims usually take between four to eight weeks to be fully processed.
Usually claims will be settled by CCL in the form of a credit note.
