About ACE
Specially developed by CCL, our Automated Customer Executive (ACE)
is the ONLY multiple carrier tracking software that guarantees to
improve your customer retention whilst reducing your overheads –
or your money back.
ACE is a new and unique innovation in the logistics market place,
providing you the customer with the ability to view all your shipments
on-line, irrespective of the means of transport, the type of freight,
or where it was shipped to and from.
Using ACE you can trace the status of your deliveries as they change
throughout the day, guided by a simple traffic light system.
Whilst we strive to deliver 100 percent of deliveries on time, occasionally
there will be unavoidable delays. ACE highlights these problem jobs
in red, thus giving you early warning and allowing you to keep your
clients informed – a vital element in building trust and customer
loyalty.
A wonderful benefit of our ACE system is that it does away with the
problem of finding and remembering tracking numbers, which
traditionally have to be laboriously keyed in.
All your orders can be easily accessed online, with guaranteed Proof
of Delivery and up to 12 months back records of all your PODs.
Invoices and credit notes can be viewed on screen or downloaded as
a PDF.
Monthly Delivery Performance Reports are also available to be viewed
on screen or downloaded as a PDF.
ACE really does empower your customer service team, despatch and accounts
departments by supplying them with the transparent data to prove efficiency
and plan future logistics requirements with confidence.
Our team of highly trained real-life customer service specialists are also
available to give help and advice and are tasked to respond to any
inquiry within 30 minutes, although in practice the response time
is even shorter.
Why not speak to one of our team for further information or sign up
now for an ACE account by completing our ACE account opening form.
